For your security and ours, we minimise the amount of personal information we collect.
To deliver a game we collect and store these types of personal information:
During the course of providing a game or supporting you we receive further information:
We use your personal data for the following purposes.
When you book a Treasure Hunt game, we will email you a payment receipt and joining instructions so you can start the game.
If something goes wrong and we need to fix it, we’ll talk to you via email to try and resolve the issue. When you email us we’ll receive your name, email address, any information from your email footer, and anything you tell us.
We are required by HMRC to retain records of income. We store payment receipts for a period of 7 years.
We work on three principles:
As a principle we try to delete personally identifiable information within 30 days of it no longer being required, and no longer than 90 days.
Where technically possible we configure our tools to automatically delete information.
We use Google Ads to advertise Treasure Hunt based on search keywords, for example “things to do in liverpool”.
We use Google Analytics to understand how people arrived on the site, what they did on the site and to track the conversion rate of different channels and adverts. This activity is anonymous to us: we cannot identify a user in Google Analytics, and we don’t send identifiable information to them, either.
To disable our use of Google Analytics, enable the Do Not Track setting in your browser.
We use Stripe to take payments for games. Stripe handles the card details (card number, expiry etc) and we cannot see that. Although we can see the billing address inside Stripe’s dashboard, we do not take a copy.
We use Google Forms to collect ad-hoc from our website.
Where this is personally identifiable (for example an email address) we seek positive consent from you first. We automatically delete personally identifiable information from Google Sheets after 30 days.
We use Google Mail for all mail to and from @treasurehuntchester.com
We use Hetzner to host our website.
We use Heroku to host the Treasure Hunt web application.
We use Slack for communicating within the team. We may discuss a customer support issue on Slack for example handling a cancellation request.
You have rights under GDPR to the data we hold about you. To exercise these rights, or to make a complaint, contact us.
If you cannot get your issue resolved with us, or if you have a concern, then contact the Information Commissioner’s Office (ICO).
“We loved puzzling out the clues and each one of us was able to contribute something to solve the puzzles. This activity was a great way to explore the city and we spent four hours on the treasure hunt, with leisurely stops for lunch, coffee and ice cream.”
—Jill H, Tripadvisor
Telephone: 01244 662 448
Text us: 07380 309380
The Romans and The River
Town Hall, 33 Northgate Street, Chester, CH1 2HQ